Saturday, March 21, 2009
Here's the update on my battle with Chase Bank (3/14 post).
MONDAY - Supervisor Antonio got back to me to say that, even though the Authorization Dept. advised him that I DID make the authorization, Chase would re-deposit the money, but would not pay the fees we incurred. I asked to have some proof faxed to me that I did indeed authorize them and he assured me he would. Left message at end of day to say I hadn't gotten any fax yet.
TUESDAY - Called him 3 times; left messages each time saying still no money in account and still no "proof." Antonio calls back, leaves message that, unfortunately, they can't supply any proof that I authorized the withdrawal, but they still won't pay our fees. That night, I filed a formal complaint online with some Federal banking agency.
WEDNESDAY - Money shows up in account, but still no fax. Left several messages with Antonio saying money arrived, still no fax, and that I had filed the formal complaint, giving them his name and phone number.
THURSDAY - Antonio leaves message, asking how much the fees totalled. Left VM advising total.
FRIDAY - I finally get to speak with Antonio and he said that, because of the hassle I've been through, Chase WILL reimburse me as long as I can provide proof which I immediately faxed to him.
I don't have the check yet, but, if I don't get it by the end of the week, you know who will be hearing from me. Score one for the little guys!